WE THINK YOU’LL LIKE WORKING HERE!

There’s a lot to love about working with us. Self-motivated people thrive in our energetic creative atmosphere, because their idea could be the next great innovation. We’re always looking for enterprising employees, contact us today!

Customer Success Team Member – Eventlink

Lafayette, IN

Eventlink is the fastest growing athletic scheduling software in the Midwest. With an ever-growing customer base, we need new talent to join our Customer Success Team. If you’re patient, eager to learn, and want to be part of something special, this is a place you’ll thrive.

There’s a lot of customer contact in this position, via email, phone, and web chat — and processing accounts receivable and invoices. You’ll also onboard new customers through webinars and in person. Having general knowledge of sports will help you tremendously, and you can expect some trade show travel.

Eventlink is a constantly updating software, so we need someone with a natural curiosity to learn new features, and the ability to explain them to bring customers up to speed. We take a proactive approach to customer service — you’ll find yourself reaching out to our customers to grow Eventlink usage and maximize the effectiveness of Eventlink in their communities.

If you think you’ve got what it takes, send that resume on over! Eventlink has all the excitement of a small startup while being a part of the larger SDI Innovations family. You’ll no doubt appreciate our casual-dress environment, endless free snacks, outdoor patio and indoor workout facility, as well as our company lunches and holiday parties. We look forward to hearing from you!

Requirements:

  • Bachelor’s Degree
  • 2+ years of Customer Service experience
  • Basic computer and problem-solving skills
  • General knowledge of sports
  • Self-motivated/quick learner
  • Patience and empathy when working with customers
  • Ability to work as part of a small team
  • Willingness to continually learn new features and software